---
title: "Account suspended or disabled: why it happens and how to get back in"
description: Why an InvoiceQuick account gets suspended or disabled, and how to get back in.
---

[Skip to content](https://knowledge.invoicequick.com/account-suspended-or-disabled-why-it-happens-and-how-to-get-back-in#main-content)

English

Show submenu for translations

![IQ\_Logo.png\]](https://knowledge.invoicequick.com/hs-fs/hubfs/IQ_Logo.png?height=36&name=IQ_Logo.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to invoicequick.com

 Go to invoicequick.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [InvoiceQuick Resource Hub](https://knowledge.invoicequick.com/?hsLang=en)
2. [Billing](https://knowledge.invoicequick.com/billing?hsLang=en)

# Account suspended or disabled: why it happens and how to get back in

### "You account has been suspended due to non-use"

- **Who:** accounts without an active paid subscription that nobody has signed in to for 180 days.
- **What happens:** you can't sign in. **Nothing is deleted.**
- **Paid accounts** with an active subscription aren't affected. If you pay and still see this, contact us right away.

**To get back in:**

1. Email **[support@invoicequick.com](mailto:support@invoicequick.com)** from your account email.
2. Tell us your login email, how you sign in (email, Google or Apple), and whether you have a paid plan.
3. When we tell you your account is back, **sign in again straight away** with your email and password (or Google/Apple). Don't rely on staying signed in.

### "We temporarily disabled your account because some of your emails have been marked as spam"

- **Why:** we pause an account when **3 or more** recipients report its emails as spam within 30 days. This protects email delivery for everyone.
- **To get back in:** email **[support@invoicequick.com](mailto:support@invoicequick.com)** from your account email. We'll review your account and may ask you to confirm some details about your business. We review each case, but we can't promise the pause will be lifted.

### "Suspicious activities. Reach out to [support@invoicequick.com](mailto:support@invoicequick.com)…"

Some accounts are paused automatically for review. Email [support@invoicequick.com](mailto:support@invoicequick.com) from your account email and we'll look into it. We review each case, but we can't promise every account will be restored.

### Problems signing up

| You see | What to do |
| --- | --- |
| "Disposable email addresses are not allowed." | Use your regular email address. |
| "To protect your account please choose a stronger password." | Choose a different password that you haven't used elsewhere. |
| "Verification failed. Please refresh the page and try again." | Refresh the page and try again. |
| "Too many accounts have been created from your network recently…" | Try again later, or contact us. |
| "Too many requests" | Wait a few minutes and try again. |
| "The provided name is not allowed…" or "Registration could not be completed…" | Contact [support@invoicequick.com](mailto:support@invoicequick.com). We review each case. |

### Payout setup asks for a business licence

If you're a freelancer, you don't need a business licence to get paid.

1. Go to **Settings** (left sidebar) → **Payments**.
2. Under **Card payments (Stripe)**, click **Connect Stripe**.
3. In Stripe's setup, choose **Individual / Sole proprietor** as your business type and use your personal ID.

Picked "Company" or "LLC" by mistake? Contact us and we can reset your payout setup.

### FAQ

**I'm on leave and need to send an invoice today.** Email us and say it's urgent. We'll look at your account as quickly as we can.

**My Google login doesn't match my email login.** Tell us both email addresses and how you first signed up, and we'll check which account is yours.

- [Customers](https://knowledge.invoicequick.com/customers?hsLang=en#main-content)

    - [Payments](https://knowledge.invoicequick.com/customers?hsLang=en#payments)
- [Estimates](https://knowledge.invoicequick.com/estimates?hsLang=en)
- [Invoicing](https://knowledge.invoicequick.com/invoicing?hsLang=en)
- [Invoice settings](https://knowledge.invoicequick.com/invoice-settings?hsLang=en)
- [Dashboard](https://knowledge.invoicequick.com/dashboard?hsLang=en)
- [Settings](https://knowledge.invoicequick.com/settings?hsLang=en)
- [Common Questions](https://knowledge.invoicequick.com/common-questions?hsLang=en)
- [Invoice reminders](https://knowledge.invoicequick.com/invoice-reminders?hsLang=en)
- [Attachments](https://knowledge.invoicequick.com/attachments?hsLang=en)
- [Reports](https://knowledge.invoicequick.com/reports?hsLang=en)
- [Billing](https://knowledge.invoicequick.com/billing?hsLang=en)
- [Expenses](https://knowledge.invoicequick.com/expenses?hsLang=en)
- [Recurring invoices](https://knowledge.invoicequick.com/recurring-invoices?hsLang=en)
- [Account Settings](https://knowledge.invoicequick.com/account-settings?hsLang=en)
- [Accounting](https://knowledge.invoicequick.com/accounting?hsLang=en)
- [Import and Export](https://knowledge.invoicequick.com/import-and-export?hsLang=en)
- [Items and Tasks](https://knowledge.invoicequick.com/items-and-tasks?hsLang=en)
- [Email](https://knowledge.invoicequick.com/email?hsLang=en)

[![Chill listening crop-3](https://knowledge.invoicequick.com/hs-fs/hubfs/IQ_Logo.png?width=99&height=24&name=IQ_Logo.png "Chill listening crop-3")](https://knowledge.invoicequick.com/?hsLang=en)

Help Center

Copyright © 2026, InvoiceQuick