---
title: "PayPal payments: confirm or dismiss a reported payment"
description: When a customer pays by PayPal, the invoice isn't marked paid on its own. Check your PayPal account, then confirm or dismiss the payment.
---

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# PayPal payments: confirm or dismiss a reported payment

When a customer pays by PayPal, the invoice isn't marked paid on its own. PayPal doesn't tell us the money arrived, so you check your PayPal account and confirm it.

### What happens

1. Your customer clicks the PayPal button on the invoice and pays you on PayPal.
2. When they come back to the invoice page, we record that they **reported** a payment.
3. You get a notification: "Invoice #N was reported as paid."
4. The invoice stays unpaid until you confirm.

### Confirm or dismiss (web)

1. Open the invoice. A banner reads "The customer reported paying {amount} through Paypal."
2. Check your PayPal account for the money.
3. Click **Confirm payment** to record it. You'll see "Paypal payment confirmed and applied." Or click **Dismiss** if it never arrived.

### Confirm or dismiss (app)

1. Go to **Updates** and open **Invoice #N was reported as paid.**
2. Tap **Confirm payment**, then confirm "Confirm this payment?". Or tap **Dismiss**.

### Good to know

- **Confirm payment** records the remaining balance, dated today, as a PayPal payment. If the amount or date is different, edit the payment in **Transactions** → **Payments**.
- Dismissing doesn't notify your customer.
- One report can be pending per invoice.
- Owners and managers can confirm or dismiss. In the app, only the company owner gets the notification.
- Already recorded it with **Add payment**? Click **Dismiss** instead of **Confirm payment**.
- If you test the PayPal button while logged in to InvoiceQuick, no report is created.

### FAQ

**My customer paid by PayPal but the invoice isn't marked paid.** Open the invoice and click **Confirm payment** on the banner. If there's no banner, record the payment yourself. See *Record a payment and send a receipt*.

**PayPal asked my customer for more than they owe.** For part-paid invoices, tell your customer the amount still due before they pay. If they paid too much, refund the difference in PayPal.

**The notification is gone from the app.** Open the invoice on the website and use the banner there, or click **Review Invoice** in the notification email. App notifications are cleared 30 days after you read them.

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