--- title: Update your card or fix a failed payment description: This saves the card for future payments. It does not pay an overdue amount. If a payment has failed, use the steps below. --- [Skip to content](https://knowledge.invoicequick.com/update-your-card-or-fix-a-failed-payment#main-content) English Show submenu for translations ![IQ\_Logo.png\]](https://knowledge.invoicequick.com/hs-fs/hubfs/IQ_Logo.png?height=36&name=IQ_Logo.png) Open main navigation Close main navigation - English Show submenu for translations - Go to invoicequick.com Go to invoicequick.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [InvoiceQuick Resource Hub](https://knowledge.invoicequick.com/?hsLang=en) 2. [Billing](https://knowledge.invoicequick.com/billing?hsLang=en) # Update your card or fix a failed payment ### Update your card 1. Click your **name or avatar** (top right) → **Billing**. 2. Under **Payment method**, click **Manage cards**. 3. Add your new card and make it your **default** card. Renewals are charged to the default card. 4. Optional: remove the old card. This saves the card for future payments. It does **not** pay an overdue amount. If a payment has failed, use the steps below. ### If a payment fails - **You keep full access** while we retry the payment. - You'll see a banner: **"We couldn't process your last payment — update your card to keep your subscription active."** - Click **Update card** in that banner. You'll go to **Update your card & resume**. - Enter **Name on card** and **Card info**, check **Due today**, and click **Continue**. - We charge the overdue amount **right away**. You'll see "Your payment method was updated and your subscription is active." **We'll email you** when a payment fails. We try the card **3 times over about a week**. If the payment still isn't made after that, your subscription ends and your account is locked. Every page then takes you to **Update your card & resume**. Enter a card there to start your plan again. It is charged today, at today's price. **If your card is declined:** - Check the card number, expiry date and security code. - If your bank asks you to confirm the payment (for example, a 3-D Secure check), complete it. If the check fails you'll see "Can't verify your payment". - Try another card, or call your bank. ### FAQ **I paid, but I still got "your payment didn't go through".** Sometimes the first attempt needs an extra confirmation from your bank and clears a little later. The notice can be sent in between. Check **Invoice history** for a paid receipt. If it's there, you can ignore the notice. **I can't get past the payment screen to see my invoices.** A locked account can't be viewed until a payment is made. Update your card on that screen, or email us from your account email. **I'm a team member and see a page telling me to ask the owner.** Only the account owner can pay for the account. Ask them to sign in and update the card. **I paid twice to get back in.** Send us both receipt numbers and we'll sort out the duplicate. **I'm on an older price. What happens if a payment fails?** You keep your older price while we retry the payment. Update your card before your subscription ends, and you keep it. If the subscription ends after the retries, your older price ends and you move to today's price. 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