---
title: What your customer sees on an estimate
description: When you send an estimate, your customer gets an email with a button to open it online. No account or PIN is needed.
---

[Skip to content](https://knowledge.invoicequick.com/what-your-customer-sees-on-an-estimate#main-content)

English

Show submenu for translations

![IQ\_Logo.png\]](https://knowledge.invoicequick.com/hs-fs/hubfs/IQ_Logo.png?height=36&name=IQ_Logo.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to invoicequick.com

 Go to invoicequick.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [InvoiceQuick Resource Hub](https://knowledge.invoicequick.com/?hsLang=en)
2. [Estimates](https://knowledge.invoicequick.com/estimates?hsLang=en)

# What your customer sees on an estimate

When you send an estimate, your customer gets an email with a button to open it online. No account or PIN is needed.

### The estimate email

- The subject and message come from your Estimate template.
- It says "{Company} sent you a/an {estimate title}." and shows the number and total.
- The **View {estimate}** button opens the estimate page.
- The PDF is attached if you turned that on.

### The estimate page

Your customer sees:

- your estimate with its title and number, for example "Quote #12"
- **Download (PDF)**
- **Approve** or **Decline**

Labels follow the estimate's language if you set one.

### When your customer answers

- **Approve:** they see "Estimate is accepted." The status changes to **Approved**, and you get a notification: "Wohoo! {Title} #{number} accepted by customer." If auto-convert is on, a draft invoice is created for you to check and send (see *Convert an estimate to an invoice*).
- **Decline:** they see "Estimate is declined." The status changes to **Declined**, and you get a notification: "{Title} #{number} declined by customer."

The buttons stay until your customer answers or you convert the estimate. After that, they're gone.

### Good to know

- Each time your customer opens the page, you're notified and the status shows **Viewed**.
- The due date doesn't lock the estimate. Your customer can approve after it.
- Your customer doesn't get an email after they approve or decline. The notification goes to the company owner, in the bell. To get it by email too, turn on **Email** for it in your notification settings (see *Notifications: the bell, Updates and email alerts*).

### FAQ

**My customer says there's no Approve button.** Check the status. If it's Approved, Declined or Converted, they've already answered or you've already invoiced. If it's Scheduled, it hasn't gone out yet. Wait until it's sent.

**My customer approved by mistake.** They can't undo it on the page. Talk to your customer, then create a new estimate if needed.

**Can my customer comment or ask for changes?** Not on the page. They can reply to your email.

- [Customers](https://knowledge.invoicequick.com/customers?hsLang=en#main-content)

    - [Payments](https://knowledge.invoicequick.com/customers?hsLang=en#payments)
- [Estimates](https://knowledge.invoicequick.com/estimates?hsLang=en)
- [Invoicing](https://knowledge.invoicequick.com/invoicing?hsLang=en)
- [Invoice settings](https://knowledge.invoicequick.com/invoice-settings?hsLang=en)
- [Dashboard](https://knowledge.invoicequick.com/dashboard?hsLang=en)
- [Settings](https://knowledge.invoicequick.com/settings?hsLang=en)
- [Common Questions](https://knowledge.invoicequick.com/common-questions?hsLang=en)
- [Invoice reminders](https://knowledge.invoicequick.com/invoice-reminders?hsLang=en)
- [Attachments](https://knowledge.invoicequick.com/attachments?hsLang=en)
- [Reports](https://knowledge.invoicequick.com/reports?hsLang=en)
- [Billing](https://knowledge.invoicequick.com/billing?hsLang=en)
- [Expenses](https://knowledge.invoicequick.com/expenses?hsLang=en)
- [Recurring invoices](https://knowledge.invoicequick.com/recurring-invoices?hsLang=en)
- [Account Settings](https://knowledge.invoicequick.com/account-settings?hsLang=en)
- [Accounting](https://knowledge.invoicequick.com/accounting?hsLang=en)
- [Import and Export](https://knowledge.invoicequick.com/import-and-export?hsLang=en)
- [Items and Tasks](https://knowledge.invoicequick.com/items-and-tasks?hsLang=en)
- [Email](https://knowledge.invoicequick.com/email?hsLang=en)

[![Chill listening crop-3](https://knowledge.invoicequick.com/hs-fs/hubfs/IQ_Logo.png?width=99&height=24&name=IQ_Logo.png "Chill listening crop-3")](https://knowledge.invoicequick.com/?hsLang=en)

Help Center

Copyright © 2026, InvoiceQuick