---
title: What your customer sees when paying an invoice
description: Your customer doesn't need an InvoiceQuick account. They open your invoice from the email, see what they owe and pay with the options you offered.
---

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3. [Payments](https://knowledge.invoicequick.com/customers?hsLang=en#payments)

# What your customer sees when paying an invoice

Your customer doesn't need an InvoiceQuick account. They open your invoice from the email, see what they owe and pay with the options you offered.

### The email

Your customer gets an email from "{your business} via InvoiceQuick" with your logo, your message, the amount due, the due date and a button to view the invoice. The PDF is attached if you turned that on.

### The invoice page

The button opens your invoice online. Your customer sees:

- the full invoice with your logo and colour
- **Subtotal**, taxes, **Discount**, **Paid to date**, **Amount due** and **Total**
- any files you attached
- **Pay this invoice securely:** with the payment options you ticked on the invoice
- **Download (PDF)**
- their other invoices from you and up to 5 payment receipts

Labels follow the invoice's language. No PIN is needed for a single invoice.

When your customer opens the page, the invoice shows **Viewed** and you're notified. If they download the PDF, it shows **Downloaded**.

### How each option works

- **Credit card:** they enter their card and complete any bank check. They pay the full amount due. The invoice becomes **Paid** and they get a receipt by email.
- **PayPal:** they pay in PayPal. You confirm the payment yourself (see *PayPal payments: confirm or dismiss a reported payment*).
- **Bank transfer:** they see your bank details. Record the payment when it arrives (see *Record a payment and send a receipt*).
- **Payment link:** they're sent to your own payment page. Record the payment yourself.

On a recurring invoice, your customer can tick **Use this card to pay future invoices automatically.** See *Automatic card payments for recurring invoices*.

The payment panel doesn't show on paid or void invoices.

### FAQ

**My customer doesn't see a way to pay.** Edit the invoice and tick at least one option under **Accepted payments**.

**My customer paid by card, but the page didn't change.** Ask them to refresh the page. Then check the invoice status. If they closed the page during their bank's check and the invoice still isn't paid, look for the payment in your Stripe account. If it's there, record it yourself with **Add payment**.

**My customer owes 1.00 or less and can't pay by card.** Offer another option, such as bank transfer.

**My customer paid part already. PayPal asks for the full total.** Ask them to send only the amount due, or use another option.

**Is my bank information safe?** Your customer only sees the bank details you chose to show.

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