Cancel your subscription vs. delete your account

Which one do you need?

	Cancel subscription	Delete account
Stops future charges on invoicequick.com	Yes, when your paid period ends	Yes, right away, for every company you own
Stops App Store / Google Play charges	No. Cancel in the store	No. Cancel in the store
Keeps your invoices, customers and history	Yes, but you can't open them until you subscribe again	No. Everything is permanently deleted
Can you come back?	Yes. Sign in and resubscribe	No. You'd start a new, empty account
Refund for the rest of the period	No	No

Taking a break? Cancel. Don't delete.

Cancel your subscription

Click your name or avatar (top right) → Billing.
Click Cancel subscription (not Change plan).
Choose Cancel entire subscription, pick a reason, and confirm.

Until your paid period ends: you keep full access. You'll see "We're sad to see you leave, you'll have full access until {date}." Changed your mind? Click Resubscribe.

After your paid period ends:

Your account is locked. You can't open or export invoices until you subscribe again.
Recurring invoices, recurring expenses and payment reminders stop.
Your data is kept. To come back, sign in and enter a card on the Update your card & resume page.
When you subscribe again, payment reminders switch back on, including any you had turned off. Recurring invoices stay paused until you re-activate each one.

Export or download everything you need before you cancel, or at the latest before your paid period ends. Once the account is locked, you can't get to it.

Delete your account

Before you start:

Export or download anything you want to keep. Deletion is permanent and can't be undone.
Cancel any App Store or Google Play subscription first. Deleting your account does not cancel it.

On the web

Sign in at invoicequick.com and open Account settings (menu under your name).
In the delete section, click Yes, delete my account.
Confirm in the Can we talk about this? dialog.

In the mobile app

Open InvoiceQuick and sign in.
Go to More → Account settings.
Tap Delete account and confirm with your password.

Can't sign in? Email support@invoicequick.com from the email address on the account and ask us to delete it. We'll confirm by email and delete the account within 7 days.

Team members: only the account owner can delete a company and its data.

If you see "We could not cancel your subscription, so your account was not deleted", nothing was deleted. Email support@invoicequick.com and we'll finish it for you.

Subscribed through the App Store or Google Play?

Apple and Google bill these subscriptions, so only you can cancel them, in the store:

iPhone: Settings → your name → Subscriptions
Android: Google Play → Payments & subscriptions → Subscriptions

If you delete your account while one is active, we'll email you "Your App Store subscription is still active" or "Your Google Play subscription is still active" as a reminder. Refunds for store charges come from Apple or Google.

What is deleted

Deletion is immediate and permanent:

Your user account and login, including Google or Apple sign-in
Every company you own, with its customers, invoices, estimates, items, payments, expenses, uploaded files and PDFs
Your card subscriptions on invoicequick.com, for every company you own. Any older price, discount or coupon ends with them.

Deletion is permanent and can't be undone.

What is kept

Records we're legally required to keep, such as payment and tax records
Invoices already emailed to your customers stay in their inboxes
Payments processed through Stripe stay in Stripe's records under Stripe's rules

FAQ

I cancelled. Did I delete my account? No. Cancelling only stops renewals. Your data is still there.

Will I lose my history if I cancel for a few months? No, your data is kept. But you can't open it while the account is locked, so export what you need before your paid period ends.

Can I cancel and keep using a free version? No. Free plans are no longer offered. For a quick one-off invoice, use the Free Invoice Generator.

I deleted my account but was still charged. Contact us with the receipt number and we'll look into it. If the charge came from Apple or Google, cancel it in the store; store refunds are handled by Apple or Google.

Can I get my account back after deleting it? No. Deleted accounts can't be restored. You can sign up again with the same email, but you'll start with an empty account at today's price.

Can you send me my data after I've deleted my account? No. Deletion is permanent, so please export first.

Can you export my data after my account is locked? Please export it yourself before you cancel or before your paid period ends. We can't promise to do it for you afterwards.