Error messages and what to do

If something won't save or send, the message on screen tells you why. Here's what the common ones mean and how to fix them.

Saving an invoice

"The invoice subtotal must be greater than 0." Add at least one line with a price above zero. If your lines already add up to more than zero, contact support with the invoice number.

"The discount cannot exceed the invoice total of …" Lower the discount to no more than the total.

"Links are not allowed in this field." Payment terms, notes and email messages can't contain web addresses. Remove anything like "www.", "http" or "yourname.com", and add a space after any full stop that has none ("business.Today"). If an email address is refused, leave it out. Check every free-text box, including Settings → Invoice. A red box there means the same thing, and nothing on that page saves until you fix it.

"The number has already been taken." Another invoice in your company already uses that number. Pick a different one. See Invoice numbering.

"This customer is archived. Restore the customer first, then try again." Go to Customers, switch to the Archived view, choose Restore, then try again. The same fix applies to "You can't edit this invoice because belonging customer is archived."

"Error happened while trying to save invoice." Refresh the page and try again. If it keeps happening, contact support.

Sending

"You have to specify at least one active recipient." Tick a contact or add an email address under Other recipients.

"Disposable email addresses are not allowed." Use your customer's regular email address.

"It's not possible to send email to this address because the recipient has flagged your previous email as spam." An earlier email to this address bounced or was reported as spam. Ask for another address.

"This invoice has been voided and can no longer be sent." Restore the invoice first. See Void, restore or delete an invoice.

"Verification failed. Please refresh the page and try again." Refresh the page and send again.

Payments and deleting

"The payment amount cannot exceed the invoice balance due of …" Enter no more than the amount still owed.

"This invoice has recorded payments. Delete its payments first or void the invoice instead." Void the invoice instead of deleting it.

FAQ

None of these fixed it. What now? Click your avatar → Support, or email support@invoicequick.com. Include the invoice number and the exact message.