Discover how to connect with our support team via email, live chat, or our knowledge base.
If you have a question about the software, or perhaps a feature request? Read how to connect with the support team.
If you have any inquiries about the software or if you would like to submit a feature request, our support team is here to assist you. We strive to provide the best service possible in a variety of situations. We offer different support options:
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- Personalized and thoughtful email responses: Our team will get back to you via email, addressing your questions or concerns with care.
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Knowledge base: You can browse through our comprehensive knowledge base, which contains valuable information and frequently asked questions that may already have the answers you seek.
- Online chat with our support team: You can engage in real-time conversations to resolve your queries promptly.
Here's how you can connect with our support team:
- Click on the dropdown menu located under your username in the upper right corner of the screen.
- Select "Account settings" from the dropdown menu.
- Click on the "Support" tab.
Within the Support tab, you will find four options:
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First option: Chat with our support team
- Accessible through a prominent "Chat with support" button.
- Alternatively, a smaller round button in the lower left corner of the screen can also be used to initiate the chat.
- Second option: Email our support team:
- Click on the "Email us" button to send your inquiry or request via email.
- Our team will respond with a personalized and thoughtful email within 24 hours.
Third option: Knowledge Base:
- Explore our knowledge base, which is organized into categories and frequently asked questions (FAQ), helping you find relevant information and solutions.
Fourth option: Feature Request
- Have a handy feature in mind? Share your ideas and thoughts with us and we will make sure we discuss it internally and eventually put it on a roadmap.
What to expect from us
Rest assured that we promptly review every incoming request and prioritize our responses. We greatly value your time and commitment to contacting us, and we assure you that we are dedicated to addressing important matters promptly.